Meet the Productivity Mindset Strategy, an approach that might just transform your practice:
#1: Build Your Playbook
Create a practice operations manual– the foundation for your procedures and policies.
Be sure to include:
- Batch Tasks: Designate specific days for routine tasks.
- Personal Appointments and Time Blocking: Block time in your calendar for client appointments and administrative duties.
- Simplified Systems and Schedules: Use schedules for recurring tasks like clinic cleaning or maintenance checks.
- Supplier Lists: Keep a curated supplier list with contact information and ordering specifics.
- Prioritize Essential Service Payments: Quick payment can build good relationships.
- Communication Policies: Set clear expectations for availability. Include working hours and how to book appointments or reach you in urgent situations.
- Financial Policies and Tools: Establish firm policies around fees and payments.
- Appointment Scheduling: Include time for administrative tasks between sessions.
#2: Leverage Other Professionals
Delegate to streamline operations and boost profit margins.
Free up time by:
- Outsourcing Non-Core Duties: Tasks like bookkeeping, accounting, and cleaning are essential but can distract from client care.
- Setting Correct Permissions for Admin Staff: Empower administrative staff with the right permissions to handle tasks.
- Automating Routine Supply Orders: Put routine tasks on autopilot.
- Creating an Aspirational Practice Model: Model your systems and behaviors to align with your vision.
- Valuing Your Time & Delegating: Think of your charge per hour as a baseline for deciding whether a task is worth your personal attention.
- Considering Opportunity Cost: Focusing on activities that offer the greatest return in terms of client outcomes and practice growth.
- Creating a Culture of Continuous Improvement: Take note of recurring issues and develop systems to prevent oversights.
- Establishing Processes and Standards: Set clear processes and standards for tasks.
#3: Automate
Automate essential operations:
- Enable Online Booking: Implement online booking to remove yourself from the scheduling equation.
- Automate Client Intake: Send forms automatically when clients book online.
- Appointment Reminders: Automate email and SMS appointment reminders.
- Financial Transactions: Streamline billing processes by automating invoicing and post-appointment recall messages.
- Track Sessions: Use tools like session packs to manage multiple sessions.
#4: Once-ify
Do tasks once to reduce repetition or complete them more quickly next time:
- Notes: Implement templates for clinical notes
- Letters: Use templates for common letters and communications
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